Your guide to EWE

EWE, or the Etihad Water Supply & Electricity, is a UAE governmental agency responsible for supplying electricity and water to four of the country's seven emirates:

  • Umm Al Quwain
  • Fujairah
  • Ajman
  • Ras Al Khaimah

Activating EWE services for your new home in these northern emirates is a straightforward process. Visit the official EWE portal and follow these steps:

  1. Create an account.
  2. Navigate to "Services."
  3. Select "E-Services."
  4. Choose "Customers."
  5. Opt for "New Customer Services Activation."
  6. Complete the online application form with required documents.
  7. Await approval within one day, followed by service activation within 48 hours.
  8. Service activation is cost-free; only a deposit is required.

What Are the Requirements for EWE Activation?

When it comes to activating your EWE services, there are specific documents you'll need to provide as part of the online application process. These documents should be uploaded in PDF format for verification:

  • Premise ID: This identification number is unique to each premises.
  • Emirates ID: A copy of both sides of your Emirates ID.
  • Tenancy Contract: If you're renting the property.
  • Title/Ownership Deed: If you're the owner of the property.

How Can You Submit Your EWE Deposit?

Upon the approval of your FEWA request, you can make your deposit payment online. You'll have a window of up to 6 days to complete this process.

What Is the EWE Deposit Amount?

The EWE deposit varies depending on the type of property you're residing in:

  • Studio: AED 1500
  • One-bedroom or two-bedroom apartment: AED 2000
  • Villa: AED 2000 or more, depending on the villa's size.

How Can You Review Your FEWA Bill?

Monitoring your EWE bill is a straightforward process. You can access it online through the FEWA website or official app. On the website, navigate to the "Services" tab and select "View and Pay Your Bill." The same option is available on the app.

To view your bill, log in to your EWE account using the following details:

  • Account number
  • Mobile number
  • Email address

How Can You Pay Your EWE Bill Online?

After reviewing your bill on the EWE website or app (EWE QuickPay), you can conveniently provide your credit card details and settle the outstanding amount promptly.

How Can You Make Offline Payments for Your EWE Bill?

If online payments aren't your preference, EWE offers various offline payment options, including:

  • Banks
  • Kiosk Machines
  • Emirates Post
  • Service Centers
  • Exchange Centers

Is It Possible to Pay EWE Bills in Installments?

Citizens have the option to pay their EWE bills in regular installments. The first installment, comprising 25% of the total bill, is paid in cash, while the remaining outstanding amount can be paid over 12 monthly installments or within a 6-month period.

How Can You Disconnect Your EWE Account and Services Online?

If you plan to disconnect your EWE services due to leaving the UAE or moving to a different property, the process is straightforward:

  1. Log in to your EWE account on the website.
  2. Select "Services" and then "E-Services."
  3. Choose "Customer" and locate the "Clearance Certificate" tab for moving out.
  4. Apply for the certificate.
  5. Expect water and electricity disconnection within 1 day.
  6. Once any outstanding bills are settled, the certificate will be issued within 3 days.
  7. The online issuance of the Clearance Certificate is free of charge.

How Can You Disconnect Your EWE Account and Services Offline?

For those who prefer offline disconnection, visit the nearest EWE service center with your Emirates ID. This option incurs a fee of AED 50.

Is the EWE Deposit Refundable?

Upon service disconnection, you can anticipate a refund of your security deposit. You can choose to have it refunded directly to your account or visit the nearest Ansari Exchange for a cash refund.

What Are EWE's Contact Details?

For inquiries, EWE provides a toll-free customer care number: 800-FEWA or 800-3392. Alternatively, you can reach out via email at

What Are EWE 's Operational Days and Hours?

EWE centers operate on weekdays from 7 am to 5 pm.

As you prepare for your new life in the more relaxed emirates of the UAE, such as Umm Al Quwain, Fujairah, Ajman, or Ras Al Khaimah, remember that EWE is here to assist you with your essential utilities.

If you're still searching for a property, explore the available rental properties on FREA. And if you're considering a purchase, you'll find a range of properties for sale in the Fujairah through the FREA platform.

Now that you've got your water and electricity sorted, you can focus on planning the design phase of your new home!